Marks & Harrison: 130 employees, 10 offices, 29 devices, 1 long-term technology partner

Watch to learn more about Marks & Harrison's business technology partnership with Cobb. Transcript available below.

Below is a transcript of the video.

David Vaughn, Marks & Harrison IT Specialist
Marks & Harrison has 130 employees. We have ten different office locations, and 29 different multifunction devices that Cobb provides for us and services for us, and also certain Ethernet- etherFax and FaxCore services that help us with correspondence throughout the day.

David
My name is David Vaughn. I'm the IT specialist for Marks & Harrison, and I assist with everything from networking to general help desk support for the staff. 

David
We have staff in multiple locations that work on client- on certain client’s cases- on different client's cases. So if a staff member is able to scan and a document in our Tapahannock office, and also look at it right away the same day in our Charlottesville office, then that just makes the process move that much smoother.

Lindsay Greenwood, Cobb Technologies Senior Technology Sales Specialist
What we've done is we've provided the equipment to allow them to do the scanning and printing solutions both remotely and in person. The IT team has a great grasp on what their teams do at these different offices, although they're a part of Marks & Harrison, they all operate a little differently, and we try to program as much as we can ahead of time to make the rollout seamless as possible. We also work with our Solutions team, with a team approach along with our IT team to do pre-implementation meetings to discuss what we need to do on the backend to make it the least disruptive to their environment.

David
Being able to scan and receive copies and be able to network between our offices has allowed for much more financial benefit. And just being able to move quicker and have the staff interact together. I definitely recommend Cobb as a business partner. Their service has been excellent, and everything from sales to helping us with maintaining the equipment has been great.

David
Rarely do we have a problem, if ever. If there is, if there's ever an issue, we can put in a service ticket and a technician will be out here within, you know, within the day. And normally the problem is able to be resolved that day.

Lindsay
Our service techs are all GPS enabled, so we're able to dispatch them quickly and efficiently. They’re geographically based, so Marks in Harrison is able to know their technicians. The technicians are equipped with parts that are in their geographical area -the most common use parts- and many times they have the parts they need to quickly and efficiently fix the issue the first time.

David
Now, I would say, I mean, honestly, the service has been top of the line. If we have [issues] we call for help [and] somebody is out here within the day. We have no problem with anything.

Lindsay
Cobb and Marks & Harrison, our family. We all work together to support one another -we have our leasing coordinator, our service techs, the account management team- and all of us come together to make sure that their needs are being met, and that we're answering questions promptly for them, and that we're able to come up with creative solutions to address any of their oncoming goals.

David
Cobb and Mark & Harrison have been partnered, basically, since Cobb has existed. And we think the world of them, and we would highly recommend them.

David
I would say they're very easy to work with. They're always here to help, and you can expect everything that they say they're going to give you.