A PBX - Private Branch Exchange - is a private telephone network used internally to communicate within an organization, and externally to communicate with others outside of a company. PBXs come with a variety of helpful features, including allowing users to have more phones than phone lines, establish a phone menu, transfer calls, and record voicemails among other things.

A PBX is an essential component of business communications, and in this video, we will discuss the two foundational types of PBXs: analog PBX and cloud-hosted PBX

ANALOG PBX

An analog PBX is the traditional form of PXB that would typically sit on-site at offices. Analog PBXs were first introduced in the 1960s and initially required an operator to sit at a switchboard and physically connect calls. Naturally, the analog PBX has since evolved, and now automatically connects calls instead of requiring an operator on a switchboard. 

Analog PBX systems were first adopted by large corporations as they were initially very expensive and, although prices have gone down in the decades since analog PBXs inception, they continue to be the more costly PBX choice, partially due to equipment and physical maintenance costs. 

Analog PBXs also come with the features I mentioned earlier - phone menus, forwarding, voicemails - and more. So while they are the traditional PBX, they’re still developing with the times. 

Additionally, because analog PBXs use phone lines, they're pretty reliable and will continue to work during power outages and if the internet is now working, they’re also a good choice for businesses in more remote areas that are unable to connect to the internet.

CLOUD-HOSTED PBX

A cloud-hosted PBX, also known as an IP PBX, is an Internet Protocol Private Branch Exchange. Cloud-hosted PBXs got their start in the 1990s when the internet was booming and it was discovered that you could route calls through the internet using a Voice Over Internet Protocol, or VoIP. 

VoIP converts analog phone calls into IP packets that are sent through the internet and then decoded back into an analog phone call for the recipient on the other end of the phone. 

Cloud-hosted PBXs were less expensive to implement than analog PBXs, causing them to be more widely adopted. Unlike traditional analog PBX systems, VoIP systems are more easily customizable and do not require the same amount of equipment upkeep as analog PBX systems.

It’s been decades since cloud-hosted PBX technology was introduced, and it’s had quite the evolution. Nowadays, VoIP systems can communicate between internet-enabled phones, mobile devices, and computers from anywhere, delivering more holistic, unified communications within an organization in the form of voice, video, text, and file-sharing communications. 

If you want to learn more about business communication technology please reach out and contact us.

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